Order Cancellation Policy

  1. Cancellation Window: Customers may request order cancellations within 12 hours of placing the order.
  2. Cancellation Process: All cancellation requests must be submitted via email to contact@olgolus.com.
  3. Eligibility for Cancellation: Requests received after 12 hours will be reviewed on a case-by-case basis. Approval is not guaranteed, especially if the order has been processed or shipped.
  4. Refunds: Approved cancellations will be refunded in the original form of payment. Please allow 2-3 business days for processing.
  5. No-Change Window: Once an order has been processed, changes cannot be made. Customers are encouraged to review orders carefully before confirming.
  6. Contact Information: For cancellation requests and inquiries, contact us at contact@olgolus.com or call +44 20 9733 4575 Monday to Friday: 9:30 AM – 6:30 PM (GMT)

  7. Policy Updates: This cancellation policy is subject to change without prior notice.
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